We want your order to arrive safely and on time. Please read this policy carefully so you know what to expect from the time you place your order to the day it arrives at your door.
1. Production Time
All items are handcrafted to order in our Arizona shop. Current production time is 5–14 business days, depending on the item(s) ordered. Production time is separate from shipping time — please account for both when placing a time-sensitive order.
Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin production the next business day.
2. Shipping Costs & Special Offers
We offer Free Standard Shipping on contiguous US orders over $200!
For all other orders, shipping charges are determined at the checkout based on your delivery address and package size and weight. At this time we ship exclusively to US addresses.
3. Carriers
We ship via USPS, UPS, and FedEx. The carrier is selected based on package size, weight, and destination to ensure the safest and most reliable delivery. You will receive a tracking number by email once your order has shipped.
4. Delivery Timeframes
Once your order ships, estimated delivery times vary by carrier and destination. Delivery timeframes are estimates provided by the carrier and are not guaranteed. Cactus Air Designs is not responsible for carrier delays, weather-related delays, or delays caused by circumstances outside our control.
If your tracking information shows no movement for an extended period, please contact the carrier directly using your tracking number.
5. Lost, Stolen, or Undeliverable Packages
Once a package is marked as delivered by the carrier, Cactus Air Designs is not responsible for lost or stolen packages — but we know how stressful this is and we will do our best to help. If your tracking shows delivered but you have not received your order, please contact us at terrie@cactusairdesigns.com and also:
- Check around your property and with neighbors.
- Contact the carrier used to ship your item directly.
- File a claim with the carrier using your tracking number.
If your package is returned to us as undeliverable due to an incorrect or incomplete address provided at checkout, you will be responsible for the cost of reshipping. Please double-check your shipping address before completing your order.
6. Damaged in Shipping
If your order arrives damaged, please contact us within 7 days of confirmed delivery at terrie@cactusairdesigns.com with:
- Your order number
- Clear photos of the damaged item and the packaging it arrived in
We will work with you to file a carrier claim and arrange a replacement. Do not discard the damaged item or packaging until the claim is resolved, as the carrier may require inspection.
7. Questions?
If you have questions about your order or shipment, please don’t hesitate to reach out.
Email: terrie@cactusairdesigns.com
Website: cactusairdesigns.com